Don’t worry if you don’t have the documents immediately to hand. Whilst we will need the finance agreement to proceed with your claim these are generally very easy to obtain from the lender. A 5-10 minute phone call where you ask to receive an electronic version of your finance agreement is all that is needed. We have a list of all lender phone numbers here. If you are unsure who the lender was you can check past bank details or contact the dealer where you bought the car to see which finance company they were using at the time.