Mobile Phone Contract Comparison Uswitch

Mobile Phone Contract Frequently Asked Questions (FAQs): Your Comprehensive Guide with SortMyCash and Uswitch

At SortMyCash, in partnership with Uswitch, we know that understanding mobile phone contracts can be confusing. To help you make informed decisions and find the best mobile phone deals, we’ve compiled a comprehensive guide featuring frequently asked questions about mobile phone contracts. By addressing common user queries, we aim to make the process of choosing and managing your mobile phone contract as simple as possible.

1. What is a mobile phone contract?
A mobile phone contract is a legal agreement between you and a mobile service provider. It outlines the terms and conditions for your mobile service, including monthly fees, call and text allowances, data limits, and contract duration. Mobile phone contracts typically include the cost of a handset, spread over the contract term, allowing you to pay for the device in instalments.

2. How do SIM-only contracts differ from standard mobile phone contracts?
SIM-only contracts provide mobile services, including call, text, and data allowances, without including a handset. They are usually more affordable than standard mobile phone contracts, as you are only paying for the mobile service, not the device. SIM-only contracts are suitable for users who already have a handset or prefer to purchase one separately.

3. How long do mobile phone contracts typically last?
Mobile phone contracts usually last between 12 and 24 months. Some providers offer shorter or more flexible contracts, but these may come with higher monthly fees or upfront costs. When choosing a contract length, consider your preferences for upgrading your handset and your willingness to commit to a longer-term agreement.

4. Can I switch providers during my contract?
Switching providers during your contract may result in early termination fees or other charges. It’s best to wait until your contract ends before switching providers to avoid additional costs. However, if you are unhappy with your current provider or wish to take advantage of a better deal, it’s worth contacting your provider to discuss your options.

5. How can I find the best mobile phone contract deals?
To find the best mobile phone contract deals, compare offers from various providers using SortMyCash’s comparison tools. Consider factors such as cost, contract length, handset options, and service allowances to ensure you select a deal that meets your needs and budget. Don’t forget to read reviews and gather recommendations from friends and family to make an informed decision.

6. What happens when my mobile phone contract ends?
When your mobile phone contract ends, you usually have several options, including upgrading your handset and renewing your contract, switching to a SIM-only contract, or changing providers. It’s important to research your options and compare deals to ensure you continue to receive the best value for your mobile service.

7. What is an unlocked phone, and what are the benefits?
An unlocked phone is a mobile device that is not tied to a specific service provider. This means you can use it with any SIM card from any network. The benefits of having an unlocked phone include the flexibility to switch providers easily, use local SIM cards when travelling abroad, and potentially have a higher resale value for the device.

8. Can I keep my existing mobile number when switching providers?
Yes, you can keep your existing mobile number when switching providers through a process called ‘porting.’ To do this, you will need to obtain a Porting Authorisation Code (PAC) from your current provider and provide it to your new provider. This process typically takes one to two business days.

9. What are ‘roaming charges,’ and how can I avoid them?
Roaming charges are fees incurred when using your mobile phone outside of your provider’s coverage area, typically when travelling abroad. To avoid roaming charges, consider switching to a plan or provider that offers inclusive international roaming, purchasing a local SIM card when travelling, or using Wi-Fi-based services for calls and texts.

10. How can I check my mobile phone usage?
Most mobile service providers offer an online account or mobile app where you can check your usage for calls, texts, and data. Additionally, some devices have built-in settings that allow you to track usage and set limits or alerts to help manage your consumption.

11. What is mobile tethering, and is it included in my contract?
Mobile tethering is the process of using your mobile phone’s data connection to provide internet access to other devices, such as laptops or tablets. Tethering may be included in your mobile phone contract, but it depends on your provider and plan. Some providers may charge extra fees or have separate allowances for tethering usage.

12. What is a ‘fair usage policy’?
A fair usage policy is a set of guidelines imposed by mobile service providers to ensure that users do not excessively consume network resources, potentially impacting the quality of service for others. Fair usage policies typically apply to unlimited or high-allowance plans and may result in reduced speeds or additional charges if exceeded.

13. How can I improve my mobile phone signal?
To improve your mobile phone signal, try moving to a different location, such as near a window or outside, as obstructions can interfere with reception. You can also use Wi-Fi calling if your provider and device support it, or consider purchasing a signal booster or switching to a provider with better coverage in your area.

14. What are ‘add-ons,’ and how do they work?
Add-ons are optional extras that you can purchase in addition to your mobile phone contract to enhance your service. Examples of add-ons include additional data allowances, international roaming packages, or premium services like music or video streaming. Add-ons can be purchased on a one-off basis or as a recurring monthly charge, depending on your provider and the specific add-on.

15. Can I upgrade my mobile phone before my contract ends?
Upgrading your mobile phone before your contract ends is possible with some providers, but it may come with certain conditions or fees. Some providers offer early upgrade schemes, allowing you to upgrade your device before your contract ends in exchange for an early upgrade fee or by trading in your current phone. Always check with your provider for their specific policies on early upgrades.

16. What happens if I lose my mobile phone or it gets stolen?
If you lose your mobile phone or it gets stolen, you should immediately contact your service provider to report the loss and have them block the device. This will prevent any unauthorised use of your phone or potential charges. Additionally, if you have insurance for your mobile phone, contact your insurance provider to file a claim for a replacement device.

17. Can I change my mobile phone plan during the contract period?
Some providers allow you to change your mobile phone plan during the contract period, but this will depend on their specific policies. You may be able to upgrade to a higher-tier plan, add additional services or allowances, or switch to a different plan altogether. Be sure to check with your provider for their specific policies on plan changes during the contract period.

18. What is a family or shared mobile plan, and how does it work?
A family or shared mobile plan is a single mobile phone contract that covers multiple users or devices, often offering combined allowances for calls, texts, and data. This type of plan is designed to help families or groups save money by consolidating their mobile services into one plan. Each user typically has their own phone number and can share the allowances with other users on the plan.

19. How can I check my mobile phone’s compatibility with a specific network?
To check your mobile phone’s compatibility with a specific network, you’ll need to know the device’s model number and the network’s supported frequency bands. You can find your device’s model number in the settings menu or on the packaging. Most network providers list the frequency bands they support on their website. Alternatively, you can contact the provider directly to check compatibility.

20. What is a ‘cooling-off period,’ and how does it apply to mobile phone contracts?
A cooling-off period is a specified timeframe during which you can cancel a mobile phone contract without incurring any penalties. In the UK, the cooling-off period for mobile phone contracts is 14 days from the date of purchase or delivery. If you decide to cancel your contract during this period, you may be required to return any equipment (e.g., the mobile phone) and pay for any services used during the cooling-off period.


Understanding mobile phone contracts and the various aspects surrounding them is crucial for making informed decisions and getting the best value for your money. From selecting the right plan and data allowances to understanding contract terms and taking advantage of promotions, there are many factors to consider when entering a mobile phone contract. By using the resources provided by SortMyCash and our trusted partner, Uswitch, you can make more informed choices and find a mobile phone contract that best suits your needs. Remember to regularly review your contract and stay up to date with the latest offers to ensure you always get the best deal possible.

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