The Role of Energy Brokers and Suppliers in Mis-selling: Navigate the Business Energy Market with SortMyCash and Our Solicitors

Mis-sold business energy contracts and hidden commissions can result in significant financial losses for businesses. It’s essential to understand the role of energy brokers and suppliers in these issues and their legal obligations. At SortMyCash, we’re committed to helping businesses like yours navigate the complex world of business energy contracts, partnering with expert solicitors to ensure you’re well-informed and protected. In this article, we’ll discuss the responsibilities of energy brokers and suppliers in mis-selling and provide guidance for choosing a trustworthy energy broker or supplier.

The Role of Energy Brokers and Suppliers in Mis-selling:

  1. Legal obligations
    Energy brokers and suppliers have a legal duty to act transparently, honestly, and in the best interests of their clients. This includes disclosing fees and commissions, providing accurate information, and ensuring contracts are suitable for the client’s needs.
  2. Mis-selling tactics
    Some brokers and suppliers may employ unethical tactics to boost their profits, such as hiding commissions, providing misleading information, or failing to explain terms and conditions adequately.
  3. Consequences for businesses
    Mis-sold business energy contracts can lead to inflated energy costs, financial losses, and long-term contractual disputes for businesses.

How to Choose a Trustworthy Energy Broker or Supplier:

  1. Research their reputation
    Look for reviews and testimonials from other businesses that have worked with the broker or supplier. A positive track record can help reassure you that they’re reliable and trustworthy.
  2. Check for accreditation
    Reputable energy brokers and suppliers may be accredited by industry bodies, such as the Utilities Intermediaries Association (UIA) or the Energy Institute. Accreditation demonstrates a commitment to high professional standards and ethical practices.
  3. Assess transparency and communication
    A trustworthy broker or supplier should be transparent about their fees and commissions, providing clear explanations and documentation. They should also maintain open lines of communication, promptly addressing any questions or concerns you have.
  4. Ask for references
    Request references from other businesses that have worked with the broker or supplier, particularly those in a similar industry or with similar energy needs. This can give you valuable insights into their performance and reliability.
  5. Consult SortMyCash and our partner solicitors
    If you’re unsure about a potential energy broker or supplier, don’t hesitate to contact SortMyCash and our trusted solicitors for guidance. We can help you review contracts, identify potential red flags, and ensure you’re making informed decisions.


Understanding the role of energy brokers and suppliers in mis-selling and their legal obligations is crucial for businesses looking to secure fair and transparent energy agreements. By following our guidance and relying on the expertise of SortMyCash and our partner solicitors, you can confidently choose a trustworthy energy broker or supplier and protect your business from mis-sold contracts and hidden commissions. If you need assistance with reviewing contracts or seeking compensation for mis-selling, contact us today. We’re here to help you navigate the business energy market with confidence.

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